Refund policy
Refund Policy
Last updated: March 2026
90-Day Money-Back Guarantee
We stand behind our product. If you are not satisfied with your Follicle & Co. Micro-Infusion System after consistent use, we will issue a full refund within 90 days of your purchase date. No questions asked.
How to Request a Refund
Email us at hello@follicleand.co with your order number and a brief description of your experience. We aim to respond within 24 hours.
Refund Processing
- Refunds are processed within 5–7 business days of approval
- The refund will be issued to your original payment method
- Please allow an additional 5–10 business days for the refund to appear on your statement, depending on your bank
Return Conditions
- The 90-day guarantee applies to your first purchase of any variant
- Used products are accepted — we understand you need to try it to evaluate it
- We do not require you to return the product
Return Shipping
If we request the product back, return shipping is at the customer’s expense unless the product arrived damaged or defective, in which case we will provide a prepaid return label.
Exchanges
If you would like to exchange your order for a different variant (e.g., switch from 1-month to 3-month supply), please contact us at hello@follicleand.co and we will arrange the exchange.
Damaged or Defective Products
If your product arrives damaged or defective, contact us immediately at hello@follicleand.co with a photo of the damage. We will send a free replacement or issue a full refund at your choice.
Non-Refundable Items
Gift cards are non-refundable. Sale items marked as final sale are non-refundable.
Cancellations
Orders can be cancelled within 12 hours of placement for a full refund. After 12 hours, if the order has not shipped, we will do our best to cancel it. Once shipped, the standard return process applies.
Contact
For any questions about returns or refunds:
Email: hello@follicleand.co
Response time: Within 24 hours