At Follicle & Co., we take your privacy seriously. This policy explains what information we collect, how we use it, and what control you have over it. We believe in being transparent about data the same way we're transparent about our ingredients.
1. Information We Collect
Information you provide directly
When you place an order or interact with our website, we may collect:
- Contact information: Name, email address, phone number.
- Shipping information: Mailing address and delivery preferences.
- Payment information: Credit card and billing details are processed securely by our third-party payment processor. We do not store your full card number on our servers.
- Account information: If you create an account, your login credentials and order history.
- Communications: Any messages you send us via email or contact forms.
Information collected automatically
When you visit our website, we automatically collect certain technical information:
- IP address and approximate location (country/region level).
- Browser type, device type, and operating system.
- Pages visited, time spent on pages, and referral source.
- Cookies and similar tracking technologies (see Section 5 below).
2. How We Use Your Information
We use the information we collect to:
- Fulfill your orders: Process payments, ship products, and send order confirmations and tracking updates.
- Communicate with you: Respond to questions, handle refund requests, and send important product updates.
- Improve our website: Understand how visitors use our site so we can make it better.
- Marketing (with your consent): Send product announcements and educational content. You can unsubscribe at any time.
- Prevent fraud: Protect against unauthorized transactions and abuse.
- Legal compliance: Meet our obligations under applicable laws and regulations.
3. How We Share Your Information
We never sell your personal information. Period.
We share your data only with the following categories of service providers, and only to the extent necessary to run our business:
- Payment processors: To securely process your transactions.
- Shipping carriers: To deliver your orders.
- Email service providers: To send transactional and marketing emails.
- Analytics providers: To understand website traffic and usage patterns (aggregated, non-personally-identifiable data).
- Legal authorities: If required by law, subpoena, or court order.
All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:
- Order and transaction records: retained for accounting and legal purposes (typically 7 years).
- Account information: retained until you request deletion.
- Marketing preferences: retained until you unsubscribe or request removal.
- Analytics data: aggregated and anonymized after 26 months.
5. Cookies and Analytics
Our website uses cookies and similar technologies to:
- Essential cookies: Keep your cart and session active. These are necessary for the site to function.
- Analytics cookies: Help us understand traffic patterns and site performance. We use privacy-focused analytics tools.
- Marketing cookies: Used only with your consent to measure the effectiveness of our advertising.
You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features of our site, such as the shopping cart.
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption on all pages and data transmissions.
- PCI-DSS-compliant payment processing through our third-party processor.
- Access controls limiting employee access to personal data on a need-to-know basis.
- Regular security reviews of our systems and practices.
While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to update or correct inaccurate information.
- Deletion: Request that we delete your personal information, subject to legal retention requirements.
- Opt-out: Unsubscribe from marketing communications at any time using the link in any email, or by contacting us directly.
- Data portability: Request your data in a structured, commonly used format.
- Restriction: Ask us to limit how we process your data in certain circumstances.
To exercise any of these rights, email us at hello@follicleand.co. We will respond within 30 days.
8. California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information we collect and how we use it.
- The right to request deletion of your personal information.
- The right to opt out of the sale of your personal information. As stated above, we do not sell personal information.
- The right to non-discrimination for exercising your privacy rights.
9. Children's Privacy
Our products and website are not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected data from a minor, please contact us immediately and we will delete it.
10. Third-Party Links
Our website may contain links to external sites, including social media platforms and clinical study references. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email.
We encourage you to review this page periodically to stay informed about how we protect your data.
12. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, contact us at:
Follicle & Co.
Email: hello@follicleand.co
Website: follicleand.co